When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is confirmed in writing via a letter of confirmation sent to you by post, email or text message.
Covid – 19
Due to the ever changing government restrictions through out all areas of the UK we are all in uncertain times.
Our policy regarding guests who cannot travel due to UK government restrictions is that we will defer their stay to a future date in the same price range of the original booking or we can refund.
If you are unable to attend your holiday at our Cottage we will offer you a full refund of the cost you paid.
The refund will only be paid to you if your stay is unable to happen as a direct result of any UK Government travel / lock down restriction.
Personal illness or personal circumstances will not qualify you for an automatic refund as per our usual terms and conditions which can be found later in this section on our website.
Making a Reservation
You must be 18 years or over to book accommodation at Tyn Y Coed Cottage.
A deposit of 30% is payable via credit/debit card or bank transfer at the time of booking. Booking deposits are non-refundable in the event of cancellation by you, unless cancellation is confirmed more than 10 weeks before your stay start date. It is strongly recommended that you are protected by holiday / travel insurance.
The balance payment is to be paid 8 weeks prior to arrival date. Balance payments are non-refundable in the event of cancellation by you, unless cancellation is confirmed more than 8 weeks before your stay start date.
Bookings made within 8 weeks of arrival date are payable in full at time of booking.
The Cottage
Due to the ever changing government restrictions through out all areas of the UK we are all in uncertain times.
Our policy regarding guests who cannot travel due to UK government restrictions is that we will defer their stay to a future date in the same price range of the original booking or we can refund.
If you are unable to attend your holiday at our Cottage we will offer you a full refund of the cost you paid.
The refund will only be paid to you if your stay is unable to happen as a direct result of any UK Government travel / lock down restriction.
Personal illness or personal circumstances will not qualify you for an automatic refund as per our usual terms and conditions which can be found later in this section on our web site.
Dogs
If you are bringing a dog we must be informed at the time of your booking. A refundable deposit of £100 is payable for your dog at the time of booking. Dogs must be well behaved, are not allowed upstairs and must not go on the furniture. Note: Tyn Y Coed Cottage is surrounded by field very often filled with sheep. The perimeter garden fence is not fully secure and Tyn Y Coed Cottage is not responsible for ensuring the welfare of your dog / s.
Do NOT allow your dog /s to stray into the fields outside of the Cottage perimeter fence.
Strictly dogs must not be left unattended or alone in the cottage.
Adverse Travel Conditions
Where there are travel disruptions due to bad weather or any form of industrial action, Tyn Y Coed Cottage cannot be held responsible for non-arrival or late arrival at the cottage.
Special Requirements
It is your responsibility to inform us, at the time of making your booking, of any special requirements that you or anyone in your party may have. Note: Tyn Y Coed Cottage is NOT wheel chair friendly and there is an original spiral stone stairway that people with poor mobility may find difficult. Please ask us about any of the Cottages features at the time of making your booking to ensure suitability.
Hot Tub
It is your responsibility to ensure that you are medically suitable to use the hot tub. Tyn Y Coed Cottage is not responsible for your suitability to bathe in the hot tub. We advise that you consult your medical practitioner before you use the hot tub. Note: Pregnant women and those with known medical conditions should not use the hot tub.
Damages
You will be required to pay for any item that incurs damage or is removed or lost.
Personal Injury
Tyn Y Coed Cottage sits in a genuine rural wilderness environment. You and all members of your party are responsible for your own safety. You are reminded of the higher degree of risk the rural wilderness environment presents and you should take all appropriate and reasonable care for your safety and the safety of others at all times.
Cancellations
If you need to cancel your booking for any reason Tyn Y Coed Cottage must be informed immediately and cancellation confirmed in writing / e mail within 5 days.
We strongly advise that you take out holiday / travel insurance to cover the following costs:
1: Cancellation more than 8 weeks before intended arrival date your deposit / balance will be refunded.
2: Cancellation less than 8 weeks before intended arrival date you will be liable to pay the full cost of your stay. (I.E. deposit and full balance)
If you have made a deposit payment and a balance payment for the booking just cancelled, and it is not to be refunded to you, and you make another booking at Tyn Y Coed Cottage within a year of this cancellation, we will refund you half of the balance payment value of your cancelled booking from your new booking. Please make it known to us that you are the same customer.
The above offer can only be exercised once per cancellation.
Terms and conditions
Tyn Y Coed cottage reserves the right to change or amend their terms and conditions at any time.
Note: We reserve the right to terminate your stay at any time if we feel the Cottage or its belongings are being mis treated.